Refund Policy

At BackgroundGone, we want you to be completely satisfied with our services. Please read our refund policy carefully.

Credit Purchases

• Credits are non-refundable once used
• Unused credits remain valid indefinitely
• Bulk credit purchases may be eligible for refunds within 7 days if unused

Refund Eligibility

You may be eligible for a refund in the following cases:

• Technical issues prevented service delivery
• Accidental duplicate purchases
• Service unavailability during attempted use

How to Request a Refund

1. Contact our support team within 7 days of purchase
2. Provide your order number and reason for refund
3. Our team will review your request within 2 business days

Processing Time

Approved refunds are processed within 5-10 business days, depending on your payment method. The refund will be issued to the original payment method.

Exceptions

We reserve the right to decline refund requests that do not meet our criteria or appear fraudulent. Enterprise customers should refer to their service agreement for specific refund terms.